CERTIFICATE IN ADVANCED BUSINESS COMMUNICATION
Available Dates & Locations
COURSE OVERVIEW
This Certificate in Advanced Business Communication course is designed to enhance participants’ ability to communicate effectively in professional settings. The program focuses on developing advanced skills in verbal and written communication, interpersonal interactions, and adapting to various business contexts. Participants will learn strategies for clear and impactful communication, professionalism in business correspondence, and building collaborative relationships. Through practical exercises, real-life scenarios, and discussions, participants will gain the confidence and tools needed to excel in business communication. This course is tailored for non-managers at an introductory to intermediate level.
COURSE OBJECTIVES
By completely attending this course, participants will learn how to:
- Develop advanced verbal and written communication skills.
- Adapt communication styles for different audiences and contexts.
- Enhance clarity and professionalism in business writing.
- Apply strategies for managing conflicts effectively.
- Improve interpersonal communication in collaborative settings.
- Utilize techniques for building rapport and trust.
- Master non-verbal communication cues.
- Craft professional and impactful business messages.
TARGET COMPETENCIES
- Effective Verbal Communication
- Professional Written Skills
- Audience Analysis Techniques
- Clarity and Brevity Mastery
- Conflict Resolution Strategies
- Interpersonal Communication Dynamics
The course targets non-managers, including administrative professionals, entry-level employees, and customer service representatives, who regularly engage in business communication and wish to enhance their skills for greater professional effectiveness.
The course uses a mix of instructor-led sessions, group discussions, hands-on activities, and real-world case studies to ensure practical and comprehensive learning.
